1. Core Values
   "John consistently exemplifies the Company's core values in his daily work. Recently, a new client expressed concerns about site security due to several reported car thefts in the local area. John took the initiative to introduce additional patrols, proactively addressing any potential vulnerabilities and ensuring the client felt reassured. During one of these extra patrols, John spotted a suspicious individual attempting to break into a vehicle. Acting swiftly, he alerted the police and safely apprehended the individual until the police arrived. His actions not only prevented the theft but also led to the recovery of stolen property from other cases in the area. His nurturing and collaborative approach resulted in positive feedback from the client and strengthened our relationship with them. Additionally, his dependability is unmatched — he has not missed a single shift in 5 years, often volunteering to cover additional shifts at short notice."
2. Impact
   

   "Jane recently identified that cleaning operatives were spending excessive time gathering supplies from a remote storage area, which was impacting their ability to complete tasks efficiently. Recognising the need for improvement, Jane proposed the creation of a ‘cleaning kit station’ closer to the main work area. Despite initial resistance from some team members who were accustomed to the old setup, Jane patiently explained the benefits and provided hands-on demonstrations to ensure everyone was comfortable with the change.

   The implementation of the cleaning kit station reduced downtime by 25%, allowing operatives to focus on high-priority tasks without interruptions. This practical solution not only improved operational efficiency but also resulted in cost savings of £1,500 annually in reduced overtime costs. The client was highly impressed with the improved workflow and consistently high cleanliness standards. In a letter of commendation, the client praised Jane’s initiative and problem-solving skills, stating that her efforts had significantly enhanced their overall satisfaction with the service. Additionally, Jane’s team expressed their appreciation for her leadership and innovative approach, highlighting how the new system made their jobs easier and more productive.”

3. Above and Beyond
   

   During a severe snowstorm, Alex noticed several customers struggling to navigate the icy parking lot. Despite his shift officially ending, he stayed an extra four hours to shovel snow and apply grit, ensuring the area was safe for both pedestrians and vehicles. He also helped push two stranded cars out of snowdrifts, earning heartfelt thanks from several customers.

   These actions were beyond his usual cleaning duties and demonstrated his commitment to both safety and customer satisfaction. Alex’s efforts helped prevent potential accidents and injuries, which would have reflected poorly on the company’s reputation. The client praised his quick thinking and commitment in a follow-up email to head office, and several customers provided written compliments, highlighting the positive impression Alex left. This exemplary display of initiative and selflessness had a lasting impact on customer satisfaction and strengthened our relationship with the client.

4. Leadership
   

   “Maria consistently inspires her team to deliver exceptional service by fostering a collaborative and supportive environment. When the company secured a high-profile security contract, Maria took proactive steps to ensure success. She organised weekly strategy meetings to align her team with the client’s expectations, creating a clear and unified vision. Recognising the importance of professional development, Maria implemented a mentoring system, pairing new hires with experienced officers to accelerate their integration and growth.

   Her leadership directly contributed to the site achieving a 98% client satisfaction score, a notable accomplishment given the complexity of the contract. Additionally, her guidance and encouragement led to the promotion of two team members, who credited Maria’s mentorship as instrumental in their career progression. Maria also tackled challenges head-on—when staff morale dipped during a period of high workload, she introduced regular feedback sessions and team-building activities, which significantly boosted engagement and productivity. Her ability to inspire, support, and lead her team has had a lasting impact on their performance and the client’s confidence in our service, earning her praise from both her team and senior management.”

5. Team
   "The Night Security Team at Site X demonstrated exceptional teamwork and leadership during a fire alarm activation in the early hours of the morning. The team immediately sprang into action, efficiently evacuating over 300 residents, ensuring that everyone was accounted for in under 10 minutes. They remained calm under pressure, maintaining clear and effective communication throughout the evacuation process. Once the area was secure, they worked in close collaboration with the fire brigade, identifying the source of the alarm and ensuring all safety protocols were followed. In addition, they provided a detailed incident report, which allowed for a swift resolution with minimal disruption. As a result of their quick response and coordination, no injuries occurred, and the overall impact to the site’s daily operations was reduced to less than two hours. The client commended the team’s professionalism, highlighting that their actions not only met but exceeded expectations. They also noted that this incident significantly reinforced the client’s trust in our security service, with a post-incident client satisfaction rating of 98%, a notable increase from previous evaluations."

6. Community
   "The Cleaning Operatives at Site B went above and beyond by organising a charity initiative to support the local homeless shelter. Outside of their regular duties, they took the initiative to collect over 200 items—including clothing, food, and hygiene products—from staff and nearby businesses. They dedicated their own time on weekends to distribute these donations and also volunteered to clean and prepare the shelter. Their commitment resulted in tangible benefits, including improved living conditions for over 50 individuals. The shelter manager provided heartfelt feedback, acknowledging that the items donated had a direct impact on the residents’ well-being, and praised the team for their selfless effort. In recognition of their contribution, the shelter expressed interest in continuing the partnership for future initiatives. Moreover, the initiative boosted employee morale and engagement at Site B, with a 15% increase in internal employee satisfaction regarding corporate social responsibility, as reflected in the quarterly survey. The team’s dedication not only helped those in need but also positively impacted the reputation of our company in the local community."

By following the guidance provided and reviewing the examples above, you can create powerful nominations that effectively highlight the exceptional contributions of employees and teams.